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Need some questions answered, simply click on any of the below questions to see its answer.
1. What is VCS and how will it work for me?
2. Who's name appears on the credit card statement of the user?
3. What is a charge back?
4. What happens if there is a charge back on an online sale?
5. Who owns the source code
a. Do I own the source code?
b. Why don't I own the source code?
6. What happens if I want to cancel the contract early?
7. When does the debit order run?
8. Can I pay upfront for my website?
9. Who do I contact if I have a problem with my email?
10. Do you have a referral package?
11. When will my website be live?
12. What happens if my debit order bounces?
13. Where are your servers located?
14. How long has Euphoria Software been around?
15. What other services do you provide?
What is VCS and how will it work for me?
VCS (Virtual Card Services) is a system that allows people to purchase goods and services online, over a safe and secure connection, with a credit card. This credit card portal has been used by Free.za.com since 2004.

VCS is automatically included in our FreeShop website package. All credit card transactions through your website will go into one business account, under EUPHORIA SOFTWARE, and will be split under the relevant client Terminal ID. The funds are then transferred into your bank account. EUPHORIA SOFTWARE does not take any percentage of your online sales.

We do deduct the bank and VCS transaction fees, which are calculated at 5.5% of your online sales. We can add VCS to any of our website packages at a monthly cost of R142.50 per month. The transaction fee of 5.5% is made up of a 5% bank charge and 0.5% VCS fee.

Who's name appears on the credit card statement of the user?
If you have opted to use our VCS credit card portal, "EUPHORIA SOFTWARE" will appear on all credit card statements of your customers.
What is a charge back?
A charge back is a reversal or cancellation of a credit card transaction.
What happens if there is a charge back on an online sale?
If there is a charge back on one of your online sales, the amount of the charge back will be deducted from your sales total before your sales are paid over to you.
Who owns the source code:
(Source Code means the whole website and all of its contents, from the coding to the graphics, this excludes any material supplied by you).
a. When will i own my source code?

The package that you have chosen will determine whether or not you own your website’s source code. If you would like to own the source code, you can opt for this. Ask us to work out a separate quote on the total cost for your website. The benefit of this is that if you ever decide to move to another hosting company, you have access to your entire website and can move it to any server in the world.
b. Why don't I own the source code?

With all our packages, we give you your website to use for as long as you need, remember we only charge you for the hosting, and this is the reason why you do not own the website, as, we do all the work and thus the website is ours.
If you ever decide to leave us, we simply detach your website and store it, and it is never to used again unless you ever sign up with us again.
What happens if I want to cancel the contract early
Euphoria Software does not charge you for the development of your website and therefore retains ownership of the source code. If you ever decide to leave us, we will detach your website and store it. Your website will never be used for someone else.
When does the debit order run?
All our debit orders are run on the 1st of the month (not in advance), unless the 1st falls on a weekend or a public holiday, then the debit order will run on the next working day.
Can I pay upfront for my website
Yes!

We will offer you a 5% discount if you pay for your first year upfront,
and
We will offer you a 10% discount if you pay for your full two year contract upfront.
Who do I contact if I have a problem with my emails?
Contact us either telephonically on 086 111 5192, or via email on support@free.co.za, we will be available for all your needs and queries. Alternatively you can make use of our Online Chat Option by clicking it here, or in the top menu
Do you have a referral package
To find out more about our referral package, please contact us directly on 086 111 5192 or email info@free.co.za .
When will my website be live
Development time on our R99, R150 and R200 website content packages, as well as our FreeShop website packages, can run for two to four days, depending on the time spent by our graphics department and yourself to get the look and feel of your website correct. Development time on our Tailor-made website packages is dependent on your specifications and requirements and a time frame will be given to you with your quotation. Please Contact Us for a quote on a Tailor-made website.
What happens if my debit order bounces
There is a R10 penalty fee charged on a bounced debit order
Where are your servers located
Our servers are based in Midrand (Gallor Manor Data Centre) and are managed by Verizon engineers (now known as MTN Business). We also have the facility to offer you your own dedicated server, allowing your website to be placed on the fastest possible infrastructure with zero interference.

If you would like to find out more about getting your own dedicated server, please Contact Us.
How long has Euphoria Software been around
Euphoria Software has been around since 2004, and has grown phenomenally since then. Euphoria Software started Free.za.com in 2005.
Feel free to view Euphoria Software's client section on Euphoria Software's website.
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